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CSPD 301 Personality Development
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  1. CSPD 301
  2. CONFLICT RESOLUTION SKILLS
  3. Unit 3

Unit 3

  • UNIT- 3 CONFLICT RESOLUTION SKILLS
    • 3.1 INTRODUCTION
    • 3.2 OBJECTIVES
    • 3.3 CONFLICT RESOLUTION SKILLS- AN OVERVIEW
    • 3.4 CONCEPT OF CONFLICT RESOLUTION
    • 3.5 TYPES OF CONFLICTS
    • 3.6 CONFLICT MANAGEMENT STYLES
    • 3.7 ESSENTIAL SKILLS NEEDED TO RESOLVE A CONFLICT
    • 3.8 POINTS TO REMEMBER
    • 3.9 GLOSSARY
    • 3.10 CHECK YOUR PROGRESS
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