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CSPD 301 Personality Development

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  6. CONFLICT RESOLUTION SKILLS
  7. Unit 3

Unit 3

Completion requirements
  • UNIT- 3 CONFLICT RESOLUTION SKILLS
    • 3.1 INTRODUCTION
    • 3.2 OBJECTIVES
    • 3.3 CONFLICT RESOLUTION SKILLS- AN OVERVIEW
    • 3.4 CONCEPT OF CONFLICT RESOLUTION
    • 3.5 TYPES OF CONFLICTS
    • 3.6 CONFLICT MANAGEMENT STYLES
    • 3.7 ESSENTIAL SKILLS NEEDED TO RESOLVE A CONFLICT
    • 3.8 POINTS TO REMEMBER
    • 3.9 GLOSSARY
    • 3.10 CHECK YOUR PROGRESS
◄ Unit 2
Unit 4 ►

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CSPD 301
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