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Home Calendar Self Learning Material (SLM) Open Educational Resources (OER) Online Courses Research & Innovation SEC (Skill Enhancement Course)
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Unit 9

  1. SEC (Skill Enhancement Course)
  2. Vocational Studies
  3. CSPD 201
  4. TELEPHONE AND E-MAIL COMMUNICATION
  5. Unit 9
Completion requirements
  • UNIT- 9 TELEPHONE AND E-MAIL COMMUNICATION
    • 9.1 INTRODUCTION
    • 9.2 OBJECTIVES
    • 9.3 TELEPHONE SKILL
    • 9.4 PHONE ETIQUETTE
    • 9.5 E-MAIL SKILLS
    • 9.6 E-MAIL ETIQUETTE
    • 9.7 POINTS TO REMEMBER
    • 9.8 GLOSSARY
    • 9.9 CHECK YOUR PROGRESS
Previous activity Unit 8
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