• Telephone- These are devices used to communicate messages across lines electronically. Alexander Graham Bell invented the first telephone in 1876 in Boston.
• Basic Telephone Skills- This refers to communicate effectively on the telephone to customers by following some skills.
• ARPANET- A research organization Advanced Research Projects Agency Network
• Videsh Sanchar Nigam Limited (VSNL)- India’s telephone organization started internet for the public in 1971.
• Buffer words- These refer to three parts of greeting: “Good Morning”, “Good Afternoon” or “Good Evening”.
• Advanced Telephone Skills- This refers to develop the core skills to influence on the telephone and further build rapport with clients or customers.
• Feedback Signals- This refers to the response to the caller during a telephone conversation.
• Essential Telephone Skills- This refers to the most professional skills while making conversation over telephone with the customers.
• Telephone Etiquette- This refers to the respect to be shown to the caller during a telephone conversation. This includes the way we speak to the customer to make a good rapport.
• E-mail- This is the new and advanced method of communication in a digital mode, and messages are sent electronically from one computer to one or more other computers.
• Direct e-mails- This refers to one-to-one communication includes mainly personal messages.
• Broadcast e-mails- This refers to one-to-many communication, includes mainly advertisement, newsletters, etc.
• Sequence e-mails- This refers to the communication to selective persons from any organization, etc.
• Mail Server- This refers to a remote or central computer that holds electronic mail (e-mail) messages for clients on a network is called a mail server. A mail server is similar to the post office, where mail is stored and sorted before being sent to its final destination.
• E-mail Address- This is a unique identifier for an e-mail account. It is used to both send and receive e-mail messages over the Internet. In other words, we can say this refers to a name that identifies an electronic post office box on a network where e-mail can be sent.
• Domain name- This refers to the website name. A domain name is the address where Internet users can access the website. This is also used for finding and identifying computers on the Internet.
• Mail attachment- This refers to a computer file sent along with an e-mail message. One or more files can be attached to any e-mail message and be sent along with it to the recipient. This is typically used as a simple method to share documents and images.
• Cc and Bcc- Cc means Carbon Copy and Bcc means Blind Carbon Copy. Cc and Bcc are almost similar except that the e-mail address of the recipients specified in the Bcc field does not appear in the received message header and the recipients in the To or Cc fields will not know that a copy sent to these addresses.