UNIT- 9 TELEPHONE AND E-MAIL COMMUNICATION

Brief Division of the Course-

9.1 INTRODUCTION
9.2 OBJECTIVES
9.3 TELEPHONE SKILL
9.4 PHONE ETIQUETTE
9.5 E-MAIL SKILLS
9.6 E-MAIL ETIQUETTE
9.7 POINTS TO REMEMBER
9.8 GLOSSARY
9.9 CHECK YOUR PROGRESS