Payment questions are the kind of thing I prefer to resolve before making another transaction rather than guessing what an account screen means. Clear help is especially useful when a deposit or withdrawal looks different from the previous visit. Luck appears to have a normal support route for account matters. Is the support useful when a player needs a straightforward answer about payments?
If a payment screen leaves me unsure about the next step, I would rather ask one clear question than make repeated attempts and create more confusion. Good support should make that easy. For UK casino payment questions on https://luck.gb.net/, I would first use the available help information and then contact support if the account-specific issue remained unclear. That keeps the problem focused and makes it easier to explain what happened. A concise answer is often all that is needed to get back to the normal payment route.
Support is most useful when it helps the player understand what to do next rather than sending them through several unrelated pages. Payment questions are often specific, so clear instructions and a simple contact route matter. Help pages can solve common issues quickly, while account-specific cases may need direct assistance. The best setup gives players both options without making them search too long for the right place to ask.