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VAC-13 Communication Skills and Personality Development
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  1. VAC-13
  2. Telephone and E-Mail Communication
  3. Unit 9

Unit 9

  • UNIT- 9 TELEPHONE AND E-MAIL COMMUNICATION
    • 9.1 INTRODUCTION
    • 9.2 OBJECTIVES
    • 9.3 TELEPHONE SKILL
    • 9.4 PHONE ETIQUETTE
    • 9.5 E-MAIL SKILLS
    • 9.6 E-MAIL ETIQUETTE
    • 9.7 POINTS TO REMEMBER
    • 9.8 GLOSSARY
    • 9.9 CHECK YOUR PROGRESS
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