2.5 VERBAL VS. NON-VERBAL COMMUNICATION

Verbal communication is where the sender uses words, technology and other social media to convey or transmit messages. In contrast, non-verbal communication is where messages are conveyed through body language, gestures, vocalic elements and other environmental factors. Verbal communication is done consciously and could be altered or manipulated according to the need and hence not reliable in all situations. Non-verbal communication is an involuntary action and comes spontaneously, thus taken to be more reliable comparatively. In the case of verbal communication, we use a structured pattern which could be understood immediately, and quick feedback is possible. At the same time, non-verbal cues depend on the context, and one should have a mastery over it to interpret it rightly.

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