1.1 INTRODUCTION

Communication is the act of transferring information from one place, person or group to another. The transmission of the message from sender to recipient can be affected by variety of factors. These include our emotions, cultural situation, medium used to communicate, and even our location. The complexity is why good communication skills are considered so desirable by employers around the world while accurate, effective, and unambiguous communication is actually extremely hard.
Communication can have several different forms such as verbal or spoken, non-verbal, written, and visualization. This includes telephonic conversation, written communication such as letter and e-mail conversations. The term requires an element of success in transmitting or imparting a message, whether information, ideas, or emotions.

For our communication to be impactful, we need to learn about the essential parts of verbal, non-verbal, and written communication skills as well as the process, levels and flow of communication. Several barriers to effective communication must be kept in mind to make our communication a success.

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