2.6 INTERPRETING NON-VERBAL CUES

Non-verbal communication plays a predominant role in communication, and hence it is essential to learn how to use and interpret it for effective communication. Non-verbal communications should reinforce the spoken words. In order to have a better understanding of non-verbal communication, one should have the ability to listen with your eyes and ears, and pay attention to people's posture, hand movements and eye contact. Interpreting gestures, facial expressions and posture allows us to have a sneak peek into a person’s true emotional status. Such insight can give you a definite advantage on the job. Review the basics of body language then observe the emotional signals that others give off long before any words are spoken. One can become proficient in mastering the ability to read other people’s body language by practice. Expertise in interpreting will also give you more confidence and skill in handling social and business interactions in an effective way.

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