2.1 INTRODUCTION

Communication is the greatest gift of God to mankind. It helps in spinning the wheel of progress as it is through which human beings interact, inform and share their feelings with each other. Communication is simply the act of transferring or exchanging of information by speaking, writing, or using any other semiotic elements. This is fundamental for the survival of human beings and plays a pivotal role in the functioning of an organization irrespective of its size and structure.

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