Brief Division of the Course-
1.1 INTRODUCTION
1.2 OBJECTIVES
1.3 WHAT IS COMMUNICATION?
1.4 CATEGORIES OF COMMUNICATION
1.5 IMPROVING THE COMMUNICATION SKILL
1.6 NEED FOR EFFECTIVE COMMUNICATION
1.7 THE PROCESS OF COMMUNICATION
1.8 FLOW OF COMMUNICATION
1.9 BARRIERS TO EFFECTIVE COMMUNICATION
1.10 POINTS TO REMEMBER
1.11 GLOSSARY
1.12 CHECK YOUR PROGRESS