Section 18 of the Right to Information Act, 2005 lays down the powers and functions of the Central/State Information Commission to receive complaints from the public. It shall be the duty of the Central Information Commission or State Information Commission as the case may be, to receive and inquire into a complaint from any person, -
(a) who has been unable to file application for information as no PIO has been appointed or the APIO refuse to accept his application or appeal to forward it to the senior officer.
(b) Who has been refused access to any information requested under this Act;
(c) Who has not been given a response to a request for information or access to information within the time limit specified under this Act;
(d) Who has been required to pay an amount of fee which he or she consider unreasonable;
(e) Who believes that he or she has been given incomplete, misleading or false information under this Act.
(f) In respect of any other matter relating to requesting or obtaining access to records under this Act.
After receiving the complaint under the Act. the Central/State Commission may inquire into the matter and dispose it according to the provisions of the Act and direct the PIO further for compliance of their orders.