2.10 GLOSSARY

• Management: Process of controlling and making decisions about an organization, as well as overseeing others to ensure activities are performed efficiently and effectively.
• Planning: Process of setting goals and objectives and deciding how to accomplish them.
• Organization: Body of people that come together for a specific purpose.
• Staffing: Process of recruiting, hiring, training, evaluating, and compensating employees.
• Controlling: Continuous process of comparing actual outcomes with planned outcomes and taking corrective measures when goals are not met.
• Authority: Power to carry out a task and make decisions.
• Motivation: Force that inspires employees to want to perform their best and achieve results.
Unity of Command: States that each employee reports to one manager.
• Leadership: Ability to influence others to reach a goal.
• Communication: Skill by which different persons are linked together in a group or organization to attain a common goal.

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