E-governance because of its scope and aims is highly relevant in today’s era. In simple terms, it is the use of information communication technologies (ICTs) to carry out public services, that is to say, the use of the internet to ensure that services are delivered in a much more convenient, customer-oriented, and cost-effective manner. In other words, the e-governance is the application of Information Technology to the processes of government functioning in order to achieve a Simple, Moral, Accountable, Responsive, and Transparent (SMART) Governance.
The major objectives of e-governance are to improve government processes (e-administration), connect citizens (e-citizens and e-services), and build external interactions (e-society). Despite these objectives, making and implementing decisions, proper leadership, putting in place organizational arrangements, ensuring resources and funding, establishing accountability and measuring success, telecommunications network, internal agency systems, cross-government systems, service delivery network access points, internet access, and skilled staff, better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, and more efficient government management are the factors that must be taken into consideration for the success of e-governance implementation.